Our Privacy Policy

Your privacy matters to us. Learn how we protect your data and keep your information secure.

Privacy Policy for Sterling Mattress 

Sterling Mattress (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sterlingmattress.com (the “Site”), purchase our products, or otherwise interact with us.

Please read this policy carefully. By using the Site, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information You Provide Directly
    • Name, email address, shipping and billing address, phone number
    • Payment information (credit card number, expiration date, CVV – processed securely through third-party payment processors; we do not store full card details)
    • Any information you submit through contact forms, reviews, or customer support
  • Automatically Collected Information
    • IP address, browser type, device information, operating system
    • Pages viewed, time spent on pages, referring URLs, and navigation paths
    • Cookies, pixel tags, and similar technologies (see our Cookie section below)
  • Information from Third Parties
    • Analytics data from services like Google Analytics
    • Advertising partners (e.g., Facebook, Google Ads) when you click on our ads
    • Shipping carriers and payment processors
  1. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about orders, products, services, and promotions
  • Improve our website, products, and customer experience
  • Send marketing emails (you can opt out at any time)
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Conduct analytics and research

 

  1. Cookies and Tracking Technologies
  • We use cookies and similar technologies to:
    • Remember your preferences and shopping cart
    • Analyze site traffic and usage patterns
    • Serve personalized advertisements (retargeting)
    • Enable social media sharing features

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect site functionality.

We use Google Analytics and may use other third-party analytics and advertising services. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

  1. Sharing Your Information
  • We do not sell your personal information.

We may share your information with trusted third parties only when necessary:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping partners (e.g., UPS, FedEx, USPS)
  • Website hosting and IT service providers
  • Marketing and advertising partners (in anonymized or aggregated form where possible)
  • Legal authorities when required by law or to protect our rights
  1. Data Security
  • We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
  1. Your Choices and Rights
  • Opt-out of marketing emails: Click “unsubscribe” in any email or contact us
  • Delete your data: Request deletion (subject to legal retention requirements)
  • California residents: See CCPA rights below
  • EU/UK residents: See GDPR rights below
  1. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13.

  1. California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act, you have the right to:

  • Know what personal information we collect and share
  • Request deletion of your personal information
  • Opt out of the “sale” of personal information (we do not sell your data)
  • Non-discrimination for exercising your rights

Submit requests via email at support@sterlingmattress.com or call us at the number on our Contact page.

  1. EU and UK Residents (GDPR)
  • If you are located in the European Economic Area or UK, you have the right to:
  • Access, rectify, or erase your personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

Our lawful bases for processing include contract fulfillment, legitimate interests (e.g., fraud prevention, marketing), and legal obligations.

  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

  1. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last Updated” date.

  1. Contact Us

If you have questions about this Privacy Policy, please contact us:

**Sterling Mattress** 

Email: support@sterlingmattress.com

Phone: 618.988.8888

Address: 3201 S Park Ave., Herrin IL 62948